• Apartments
  • Kitchen
  • City view
  • Swimming pool
  • Washing machine
  • Free WiFi
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
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Welcoming guests with an outdoor swimming pool, Ascott Waterplace Surabaya is located right in front of Pakuwon Trade Center which houses convention halls, department stores and various dining outlets. This apartment also features a gym that guests can access for free. The apartment is also a 10-minute drive from Ciputra World Surabaya. The fully furnished apartments are all air conditioned and has a living room with sofa, a flat-screen TV and a DVD player. The bedroom is fitted with a personal safe, a wardrobe and a desk. The fully equipped kitchen comes with a refrigerator, electric kettle and microwave. The private bathroom has a bathtub, hot/cold shower and hairdryer. Guests enjoy city view. The Dining Room serves a selection of Continental dishes. The local mini-market can be found within a 5-minute walk. The staff at Ascott Waterplace Surabaya will be happy to assist with laundry, dry cleaning and ironing services. Airport transfer can be arranged at an additional charge. Other facilities offered include in-room dining service, barbecue facilities and daily housekeeping. Guests who drive enjoy free parking privileges. The apartment is a 5-minute drive from Ciputra Golf Club & Hotel, a 20-minute drive from Plaza Tunjungan and a 30-minute drive from Surabaya Zoo. Juanda International Airport can be reached by a 45-minute car ride.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Ascott
Hotel chain/brand
Ascott

Property highlights

Top Location: Highly rated by recent guests (9.3)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Breakfast Info

Continental, Buffet

Free Private Parking Available On Site

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
Bedroom 1:
1 twin bed
Bedroom 2:
1 king bed
Bedroom 1:
1 queen bed
Bedroom 2:
1 king bed
Bedroom 1:
1 queen bed
Bedroom 2:
1 twin bed
Bedroom 3:
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.6
Cleanliness
8.6
Comfort
8.9
Value for money
8.5
Location
9.3
Free WiFi
7.5
High score for Surabaya
Select topics to read reviews:

See what guests loved the most:

  • A
    Alex
    Indonesia Indonesia
    Apartment is spacious enough. Bed is big and bathroom is also big with the bathtub
  • Loi
    Malaysia Malaysia
    The room is very clean. Location is good too, walking distance to Pakuwon mall.
  • Daniel
    Germany Germany
    The staffs are very friendly and ready to assist and help us, the place is very clean, nice and pleasant.

Managed by Ascott Waterplace Surabaya

Company review score: 9Based on 157,409 reviews from 233 properties
233 managed properties

Property info

Ascott Waterplace Surabaya is strategically located within Pakuwon Indah, a township project developed by the Pakuwon Group in the western part of Surabaya. It is situated in an upmarket residential precinct, directly opposite the Pakuwon Trade Center and Pakuwon Mall, which consists of convention halls, departmental stores, cineplex, supermarket and various dining outlets. Occupation and usage of the apartment unit is strictly for residential and accommodation purposed only. Other purposes such as business meetings, gatherings, events and parties including wedding ceremonies are subject to management's permission and discretion with additional charges might be applied. Waterplace Thematic Pool (shared facilities and managed by Waterplace Residential Complex) and PLD Swimming pool (shared facilities with De Residence)

Languages Spoken

English,Indonesian

Area info

Restaurants
1 Restaurant On Site

  • The Dining Room
    • Cuisine
      American • Indonesian • International
    • Ambience
      Family-friendly • Modern

Amenities of Ascott Waterplace Surabaya
Great facilities! Review score, 8.6

Most popular amenities
  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • Restaurant
Parking
Free private parking is available on site (reservation is needed).
  • Parking garage
  • Accessible parking
Internet
WiFi is available in all areas and is free of charge.
Kitchen
  • Dining table
  • Toaster
  • Stovetop
  • Dryer
  • Kitchenware
  • Electric kettle
  • Kitchen
  • Washing machine
  • Microwave
  • Refrigerator
  • Kitchenette
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Living Area
  • Dining area
  • Sofa
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • DVD player
  • Telephone
  • TV
Room Amenities
  • Socket near the bed
  • Clothes rack
  • Hardwood or parquet floors
  • Tile/Marble floor
  • Soundproof
  • Carpeted
  • Ironing facilities
  • Iron
Accessibility
  • Upper floors accessible by elevator
Outdoors
  • Sun deck
  • Terrace
Common Areas
  • Shared lounge/TV area
2 swimming pools
Pool 1 – outdoor
  • Open all year
  • All ages welcome
  • Waterslide
Pool 2 – outdoor
  • Open all year
  • All ages welcome
  • Pool/Beach towels
Spa
  • Fitness
  • Beach chairs/Loungers
  • Waterslide
  • Fitness center
Food & Drink
  • Coffee house on site
  • Grocery deliveries
    Additional charge
  • Room service
  • Restaurant
  • Tea/Coffee maker
Activities
  • Water park
    Additional chargeOff-site
  • Golf course (within 2 miles)
    Additional charge
Services & Extras
  • Wake-up service
  • Wake-up service/Alarm clock
Outdoor & View
  • View
Transportation
  • Shuttle service
    Additional charge
  • Car rental
  • Airport shuttle
    Additional charge
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Indoor play area
  • Kids' club
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Miscellaneous
  • Designated smoking area
  • Air conditioning
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
Languages Spoken
  • English
  • Indonesian

House rules

Ascott Waterplace Surabaya takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

You need to let the property know what time you'll be arriving in advance.

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of IDR 500000 is required on arrival. That's about USD 30. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free
6+ years
Extra bed upon request
Rp 588,235 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Maestro Mastercard Visa UnionPay credit card JCB American Express Cash Ascott Waterplace Surabaya accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Parties

Parties/events are not allowed

Pets

Pets are not allowed.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Ascott Waterplace Surabaya of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

This property does not accommodate bachelor(ette) or similar parties.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travelers on dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be canceled on arrival.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

A damage deposit of Rp 500,000 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Ascott Waterplace Surabaya

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Yes, Ascott Waterplace Surabaya is popular with guests booking family stays.

  • You can choose from a number of accommodation options at Ascott Waterplace Surabaya (subject to availability) that can accommodate:

    • 2 guests
    • 3 guests
    • 4 guests
    • 5 guests

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • Ascott Waterplace Surabaya has 1 restaurant:

    • The Dining Room

  • Guests staying at Ascott Waterplace Surabaya can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Continental
    • Buffet

  • The prices at Ascott Waterplace Surabaya may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Ascott Waterplace Surabaya offers the following activities/services (charges may apply):

    • Fitness center
    • Golf course (within 2 miles)
    • Kids' club
    • Water park
    • Swimming pool
    • Fitness

  • Check-in at Ascott Waterplace Surabaya is from 2:00 PM, and check-out is until 12:00 PM.

  • You can choose from a number of accommodation options at Ascott Waterplace Surabaya (subject to availability) that have:

    • 1 bedroom
    • 2 bedrooms
    • 3 bedrooms

    For more detailed info, check the accommodation option(s) breakdown on this page.

  • Ascott Waterplace Surabaya is 3.7 miles from the center of Surabaya. All distances are measured in straight lines. Actual travel distances may vary.