Please note that different policies and additional supplements may apply to bookings of more than 5 rooms. For more information, please contact the property directly.

Name changes are strictly prohibited for nonrefundable bookings and within the hotel's cancellation policy.

Please note that for Non-Refundable bookings, individual credit cards are required for each room booking and the total amount of room rates for the entire stay will be reserved on the given credit card after reservation made.

Please note that for any reservation under the standard cancellation policy, approval code will be obtained from the given credit card for guarantee purpose.

For security reason, Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. Please note that third-party payment will not be accepted

Please note that guest must use the same name which shows on the credit card to make the reservation (in English).

Please kindly note:

- The hotel may contact the cardholder for verification purposes.

- Entering the full name in the credit card detail under the guest name during the booking process is necessary.

- No debit card or electronic card is allowed.

The hotel reserves the rights to the final decision in case of any disputes.

Quarantine Stay

21-Day

• For returnees from countries outside Mainland China (including Taiwan & Macau).

14-Day

• For returnees from Australia, New Zealand, & Singapore who have only stayed at these countries before arriving Hong Kong (with effect from 9 Apr 2021).

• The confinees will be required to stay at home or a non-designated hotel for another 7 days for self-monitoring after completing the 14-Day quarantine stays at a designated hotel.

For details, please visit https://www.coronavirus.gov.hk/

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Grand City Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.