Agnes was absolutely amazing! She checked us in and walked us to our room and made us feel like we were at home. There was mango juice to greet us In reception and Agnes make sure that Every need with Met. She recommended places of interest in the area, places to eat, including the restaurant facility at the hotel. Agnes was completely genuine as she asked us how our stay was how comfortable are rooms were, and said she looked forward to seeing us again when we departed from the hotel. meeting Agnes and her warm hospitality was one of the highlights of my traveling through Rwanda.

James United States of America

Staff were great...helped with transportation to Musanze. The rooftop restaurant is very good. Live music, too.

Karl United States of America

Great central location. Big comfortable bed. Hot shower.

Andrew United Kingdom

Nice room, warm shower great location. And a pool! Good value foor money.

Anfield Sweden

Location was excellent, in the centre of Musanze accessible and there are all services around. Pharmacies, restaurants, markets, etc.. staff were excellent. I requested a late check out which they granted, and they dropped the additional fee when they knew my husband got sick and he needed to rest longer in the room after being discharged from the clinic. Staff at the reception was very nice and friendly, the same at the restaurant. Food is very tasty and they bring it to the room. Very comfortable and clean rooms and they brought extra towels we requested.

Sadjida Hungary

The bed was huge and the mattress was firm and very comfortable. The room was very clean. The breakfast was very good and staff were helpful. They provide a toothbrush and toothpaste which is helpful if you've forgotten either!

Maire Ireland

Welcoming staff, very clean rooms, extra blankets, soft towels. Decent restaurant. I loved the shower the most!-it had excellent pressure and was hot. WiFi worked great.

Doreen South Africa

We had an absolutely wonderful stay at Virunga hotel. We stayed in the hotel for almost a week and were always warmly welcomed back after our days in the national park. Frank, the hotel manager was always available for any questions and helped us a lot to organise our time in Musanze and the National Park. Didier always provided us with the best service in the restaurant, breakfast and dinner. James was always there to give us advice about places to see in Gisenyi. In general everyone made us feel at home and was extremely friendly. The people at Virunga really made our stay in Musanze as pleasant as it was! The rooms are comfortable and have everything you need while exploring the Volcanoes National Park. The bathrooms is good, the beds are comfortable and both dinner and breakfast are delicious. We would highly recommend anyone to stay here!! We would love to comeback ourselves. Thank you everyone for making this stay and unforgettable experience in Rwanda!

Sébastien France

Komfortowy pokój w dobrej cenie. Śniadanie dobre. Basen dostępny. Czysto. Cisza od 22 do 7 rano jak makiem zasiał.

Karolina Poland

copieux varié : plat africain chaud proposé, omelettes , pains variés pancake fruits frais , jus de fruits il y en a pour tous les goûts

Rodolphe France